Chennai, 16.09.2025 : Royal Sundaram General
Insurance (RSGI) today announced the successful deployment of FirstGen v7
and the NextGen Integration Platform (NIP v3), delivered in partnership
with FirstApex Insurance Systems (FirstApex). This marks a significant
milestone in RSGI’s ongoing digital transformation journey.
Completed within 11 months from project
commencement to production launch, the implementation was achieved through
close collaboration between RSGI and FirstApex teams. The upgraded platforms
bring enhanced low-code/no-code configurability for both Underwriting and
Claims, automated deployment, secure integrations, and on-demand scalability
using private cloud— positioning RSGI to deliver the future business growth
with quicker processing, faster product launches, and enhanced customer
experiences.
The leadership at Royal Sundaram Insurance reflects on
the strategic impact of the transformation initiative and its alignment with
both technology and business goals:
“This Transformation was important to our
Technology strategy. With FirstGen v7 and NIP v3, we now have a resilient,
scalable, and modular platform that sets the foundation for delivering next-gen
digital experiences to our customers and partners”, Dheepak Rajoo, CIO, Royal
Sundaram Insurance.
“We are pleased to announce the successful upgrade
of FG, our core system of record to its latest and greatest version. This
large-scale migration covered 48 Million records and was executed as per plan,
with minimal business disruption. The project was seamlessly delivered,
showcasing the strong collaboration between our teams, While primarily a
technical upgrade, we are now partnering with the FG team to leverage the new
capabilities – especially for commercial lines transaction processing” – TM
Shyamsunder, COO, Royal Sundaram Insurance.
Reflecting on the achievement, Nanda Ranatunge, CEO
emphasised, “At FirstApex, we specialize in core enterprise platforms that keep
Property & Casualty insurers future ready. Our strong partnership with RSGI
on FirstGen v7 marks a key milestone, enabling on-demand scalability, speed to
market with new insurance products and seamless multi-channel integration.”
Built on cloud-optimized architecture, the new
platform manages over 40 Million+ policies, 8 Million+ Transactions and 6
Million+ claims across 140 branches with 1800 active users providing ability to
scale infrastructure to handle new business growth seamlessly.
This milestone also reinforces the long-standing
25-year partnership between RSGI and FirstApex, reflecting a shared commitment
to leveraging technology for operational excellence and customer-centric growth.
For more information about the products:
- [FirstGen
v7 Product Page – https://www.firstapex.com/firstgenv7] - [NextGen
Integration Platform (NIP v3) Product Page – https://www.firstapex.com/nextgen-integration
About FirstApex
FirstApex is a global provider of insurance technology
solutions with over 25 years of industry experience. Its core platforms include
FirstGen, a policy administration and claims management system, and the NextGen
Integration Platform (NIP), designed to handle integration needs across
channels, partners, regulators, and vendors. FirstApex solutions support
insurers in managing operations efficiently, adapting to regulatory
requirements, and serving customers across the globe.
About RGSI
Royal Sundaram General Insurance Co. Limited became
India’s first private sector general insurance company to be licensed by the
IRDAI in October 2000. At Royal Sundaram, every product and service is built
with a deep understanding of the customers’ needs, ensuring a seamless,
transparent, and hassle-free insurance experience. From easy policy issuance to
swift claim settlements, the company remains committed to delivering a
customer-first experience, keeping the satisfaction and well-being of its
clients at the heart of everything it does. For more information, visit www.royalsundaram.in.
