Chennai,
February 20, 2026 : Get Thunai, meaning “Get the Right Support,”
a new consumer-centric utility support application, was formally launched today
at The Leela Palace Chennai.
The
app has been conceptualized and developed to address one of the most common
challenges faced by consumers — the loss or misplacement of purchase bills and
warranty documents at critical moments. In many instances, customers are unable
to claim warranty benefits or obtain timely service support due to the absence
of proper documentation.
Recognising
that a bill is an essential document for warranty claims and dispute
resolution, Get Thunai offers a structured digital solution to securely store
and instantly retrieve purchase-related information.
The
application enables users to upload and maintain product details including:
●
Invoice Information
●
Serial Numbers
●
Purchase Details & Dates
●
Warranty Coverage Period, and
●
Supporting Images in centralized and easily
accessible platform.
Built
on the principle of “One App. One Bill. One Trusted Service Partner,” Get
Thunai is designed for individuals, families, retail shops, service centres,
workshops, offices, and large enterprises to manage their product records
seamlessly. The platform ensures that users no longer face uncertainty or
inconvenience due to misplaced physical bills, thereby providing clarity and
peace of mind.
In
addition to digital bill storage, Get Thunai provides an integrated service
support mechanism. Users can raise complaints directly through the app,
following which structured assistance is initiated, including call-back
requests and connection to the appropriate service partner. A key feature of
the platform is its emphasis on assigning the right technician with the
relevant skill set and brand expertise to handle the specific product, thereby
minimizing the risk of improper service attendance that may otherwise lead to
further complications. The app also supports documentation and service
connectivity for automobiles, making it a comprehensive utility management
solution. To ensure operational clarity and avoid confusion, the ecosystem
comprises two distinct applications — a Customer App for users to manage their
products and service requests, and Partner App for authorized service partners,
verified service professionals, thereby ensuring structured coordination while
maintaining a strong customer-centric focus.
Get
Thunai offers subscription plans tailored to different categories of users.
Home users can avail a free plan supporting up to 10 products
or subscribe at ₹99 per year for up to 50 products. Retail shops and service
centres can opt for a ₹199 per year plan covering up to 200 products. Workshops
and small manufacturing units can subscribe at ₹499 per year for management of
up to 500 assets. Corporate and enterprise establishments, including offices,
hospitals, and educational institutions, can avail a ₹25,000 per year (minimum)
plan covering up to 5,000 assets. Service professionals can enroll under the
Technician plan at ₹1,199 per month, which includes customer leads and call masking
features. Across all plans, storage guidelines permit up to five images per
product or asset, with a maximum size of one megabyte per image, under a
replace-only image policy wherein older images are automatically deleted upon
update.
The
app was formally unveiled by Mr. Laxman Mannaji Rao, Managing Director and
Mrs.Sudha Laxman, Director of Peruvallatthan Thirumavalavan Global Solutions
Private Limited (PTGS), during the launch ceremony.
Addressing
the gathering, Laxman Mannaji Rao stated, “The genesis of Get Thunai lies in
my real-time experience as an authorized service partner for a leading consumer
durable brand. I witnessed numerous customers facing genuine hardship because
they were unable to produce their original purchase bills during warranty
claims. Many deserving cases encountered delays or rejection solely due to
documentation issues. This recurring concern motivated me to explore a
sustainable technological solution.”
He
further remarked, “After consulting with IT professionals, studying consumer
behaviour, and understanding systemic gaps in service processes, we developed
Get Thunai as a structured platform that assures customers of rightful support.
Our objective is to eliminate anxiety during critical service situations and
ensure that every consumer has organized, accessible, and reliable
documentation at their fingertips. Within the first year of operations, we aim
to onboard one lakh users onto the platform and also build a strong network of
5,000 verified technicians and service experts across regions, thereby
establishing a robust and responsive service ecosystem.”
Sudha
Laxman, Director expressed her enthusiasm at the launch and
stated, “Get Thunai is not merely a digital application; it is the
foundation of a structured support ecosystem. The initiative creates direct and
indirect employment opportunities for skilled technicians, IT professionals
engaged in application development, backend operational teams, and authorized
service partners. We are delighted to launch a platform that simultaneously
empowers professionals and strengthens customer confidence.”
Get
Thunai has been developed by Peruvallatthan Thirumavalavan Global Solutions
Private Limited (PTGS), Chennai, an organization driven by structured
administration, collaborative leadership, long-term vision, and people-centric
innovation. Drawing inspiration from the governance
legacy of Karikala Chola and the enduring engineering marvel of the Kallanai,
the company builds sustainable systems designed for lasting impact. “Inspired
by a 2000-year legacy of administration and vision, PTGS builds solutions for
people, teams, and the future,” the Managing Director affirmed.
With
a scalable technology model and growing digital adoption, Get Thunai offers
scope for strategic partnerships and investor collaboration within a structured
service ecosystem. At its core, the platform remains firmly consumer-focused,
committed to simplifying documentation management and ensuring timely, reliable
service support.
For further details and installation of the ‘Get Thunai’
application, visit: www.getthunai.in
